Safer operations and stronger performance, together.
Clear, actionable support for better hygiene, smoother operations and sustainable growth.
Sertonia helps gastronomy and retail businesses improve hygiene, strengthen day-to-day operations and achieve sustainable growth. We combine hygiene consultancy and contamination control with sector-specific management and marketing support. Through targeted research, practical recommendations and support with implementation, we help teams improve processes, customer experience and commercial performance.
Comprehensive Hygiene & Contamination Control Consultancy Services
Sertonia is not a conventional cleaning company!
More than cleaning: a structured approach to hygiene
Sertonia offers more than just cleaning; we provide a holistic approach to industrial hygiene. Our expert consultants develop and implement continuous hygiene programs, focusing on proactive contamination prevention, staff training, and rigorous process control. We help businesses strengthen hygiene practices and reduce contamination risks, helping to create a safer, more efficient operational environment.
For restaurant and retail environments, we develop practical programmes for contamination prevention, staff awareness and process control.
Consultancy in Gastronomy Hygiene and Specialist Cleaning
Support for restaurants, cafés, hotels, catering services and commercial kitchens includes:
- Deep-cleaning plans and specialist cleaning guidance
- Grease and oil removal from equipment and surfaces
- Removal of denatured-protein deposits and stubborn food residue
- Cleaning of cooking equipment, floors, walls and ceilings
- Cold-storage and freezer hygiene
- Surface and equipment disinfection
- Cleaning schedules and ongoing hygiene programmes
- Contamination-prevention procedures
- Periodic reviews and improvement recommendations
- Staff guidance and hygiene training
- Tailored solutions for restaurants, cafés, hotels and catering businesses
Consultancy in Retail Hygiene and Specialist Cleaning
For supermarkets, groceries and other retail outlets, support includes:
- Retail hygiene assessments and contamination-risk reviews
- Cleaning schedules and site-specific hygiene programmes
- Guidance on high-touch surfaces, floors, shelves and display areas
- Cold storage and refrigeration hygiene procedures
- Staff guidance on cleaning routines and process control
- Waste-handling and hygiene recommendations
- Support with relevant retail hygiene standards
- Periodic reviews and improvement recommendations
- Tailored programmes for supermarkets, grocers and other retailers
Sector-Specific Marketing & Management Consultancy
Elevate your business with Sertonia’s bespoke growth strategies. We analyze your operations to identify unique marketing opportunities, from optimizing customer reception and service routes in restaurants to enhancing product placement and visual merchandising in supermarkets. Our goal is to increase your customer base, improve their experience, and significantly boost your profitability through practical, actionable insights and staff empowerment.
We identify ways to improve revenue, reduce costs and coordinate operational changes. These can include more effective shelf layouts, product flow and staff routines.
Retail operational improvement
We support businesses with practical improvement ideas tailored to their operation — from customer interaction and service flow to space utilization, presentation standards, and in-store efficiency.
Our services include:
- Optimising retailers/supermarket aisles and product placement
- Shelf management and product organisation
- Product flow and display improvements
- Inventory and storage control
- Space utilisation and layout improvements
- Replenishment planning and operational audits
- Packaging and waste-handling improvements
- Supplier and product performance checks
- Tailored programmes for supermarkets and retail chains
- Project planning and coordination
- Implementation support for operational changes
Gastronomy Operations & Guest-Experience Improvements
We review day-to-day operations across both customer-facing and back-of-house areas—from customer reception, seating and service flow to kitchen workflows, storage, cleaning and waste handling. Our practical recommendations are tailored to each venue and aim to improve the guest experience, team coordination and operational efficiency.
Our services include:
- Customer reception, seating and service-flow improvements
- Better coordination between front-of-house and kitchen teams
- Layout and space-use improvements across guest and staff areas
- Cost-saving workflow improvements for kitchens and service areas
- Smart storage and ingredient organisation (FIFO scheme)
- Cold-chain monitoring and control
- Food waste reduction and responsible disposal management
- Efficient cleaning routines across customer and operational areas
- Guidance on hygiene and operational standards
- Staff guidance and training support
- Performance and efficiency reviews
- Project planning and coordination
- Implementation support for operational changes
- Tailored programmes for restaurants, cafés, hotels and catering businesses